Real property experts. Not chatbots.
Our support team knows Nigerian landlord law, Lagos property compliance, LASRERA requirements, and the real-world challenges of managing properties across West Africa. When you need help, you speak to someone who understands your world.
Dedicated account managers
Growth and Professional plan landlords get a named account manager who knows your portfolio — not a ticket queue.
WhatsApp support
Support where you actually are. WhatsApp response during business hours — no app you have to log into.
Onboarding call
Every new landlord gets a guided onboarding call with a real person who walks you through your first setup.
Local expertise
Our team understands Lagos, Abuja, Accra, and the realities of West African property management — not just generic SaaS support.
Property compliance guidance
Questions about LASRERA requirements, LUC, C of O, or land use? Our team can point you in the right direction.
Priority escalation
Urgent issues — payment failures, system errors, legal questions — are escalated to a senior team member within 2 hours.
Support by plan
| Plan | Channels | Hours | Response target |
|---|---|---|---|
| Starter | Business hours | 24h | |
| Growth | Email + WhatsApp | Mon–Sat, 8am–8pm | 4h |
| Professional | Email + WhatsApp + Named manager | Mon–Sat, 7am–10pm | 2h |
| Enterprise | All channels + dedicated manager | 24/7 SLA guarantee | 30min |
All plans include
You're never alone on Porchplus.
Expert support from people who understand West African property — available on every plan.