Maintenance requests resolved — not ignored.
Tenants submit issues from their phone. You assign to vendors. Everyone can see the status. No lost WhatsApp messages, no "I thought you were handling it."
Tenant request submission
Tenants raise issues from the app — category, description, photos. Landlord notified instantly.
Vendor assignment
Assign to a vendor from your preferred supplier list. Quote approval before work begins.
Status notifications
All parties get updates at every stage — submitted, assigned, in-progress, resolved.
SLA tracking
Set response time targets per issue type. Track and report on resolution time performance.
Vendor rating
Rate vendors after each job. Build a performance history to make better assignment decisions.
Resolution confirmation
Tenant confirms work is complete before the ticket is closed. No premature closure.
Request to resolution in 5 steps
Tenant submits issue
Via app — category, photos, description. Landlord and PM notified immediately.
PM reviews & assigns
Ticket reviewed and assigned to a vendor from the approved supplier list.
Vendor quotes (if required)
Vendor submits a quote. Landlord approves before any work begins.
Work completed
Vendor marks job done. Tenant and landlord notified.
Tenant confirms. Ticket closes.
Tenant confirms resolution. Ticket closed with full audit trail.
Happy tenants renew leases. Fix things fast.
The #1 reason tenants don't renew: ignored maintenance requests.